Lamprey Systems provides the first fully automated refund solution that allows customers of all major carriers (FedEx, UPS, DHL, Airborne) to receive a direct credit for all packages that are not delivered on time in accordance with their money back guarantee policies.  Lamprey Systems' unique hosted technology eliminates the customer having to manually submit weekly tracking information, purchase software or change their current relationship with the carrier to receive a refund.

Customers have been able to collect up to 10% of their carrier invoice and increase efficiency across the entire supply chain.  Lamprey Systems does not charge any fees unless the client receives a refund.  


Lamprey Systems provides weekly electronic summary reports free of charge for all Total Refund Solution customers.  The summary report outlines all shipment information found on the carrier invoice and includes additional tracking and dispute information.  The summary report provides a quick, user-friendly reference for all outgoing packages.


Lamprey Systems provides customized hosted reports utilizing sophisticated multi-dimensional data analysis tools in order to track carrier inefficiencies across multiple levels of the enterprise organization.  Reports are viewable online for low monthly service fees.


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